Mon - Fri: 8:00 A.M - 5:00 P.M Sat - Sun: By Appointment

(423) 509-8787

AC and Heating Repair Service McDonald, TN

Dale’s Heating and Air is your best choice for repair, installation, and service in homes and buildings just like yours in the McDonald area. We take special pride in the craftsmen we train and employ–a fact you’ll see in their reviews below. It’s also noticeable immediately in the attitude and integrity our technicians bring to your job site. Our entire company works hard to make your experience with us hassle-free and enjoyable. You can also be assured that Dale’s Heating and Air stands behind the work we do as well as comply with all local codes. This is why, as you can see by the map and reviews below, we are rated so highly for AC and Heating Repair in McDonald TN. Call us today at (423) 509-8787!

Local Reviews
for McDonald, TN

Rated 4.8 out of 5 stars based on 45 customer reviews

Map of McDonald, TN

Another Excellent Contact from Dale's!




Derrick, performing a maintenance check, was great. Friendly, professional, knowledgeable, with attention to detail that gives me confidence that I'm dealing with an honest and top-quality firm. For 12 years I've always had top service with professional technicians with excellent manners who know their business. Derrick is one of the best.


Response from Dale's Heating & Air, Inc:

Thank you so very much Stephen!! We appreciate such a kind review!! We absolutely love hearing from our valued, long-standing customers!! Our goal is to be honest and professional with every customer!! Thank you so much for sticking with us through the years!! We look forward to working with you again as the need arises!


Map of McDonald, TN

Honest, reliable service




I appreciate Eric’s honesty and willingness to repair rather than replace the compressor in our air conditioner. He could have just told me it wasn’t repairable and I wouldn’t have known the difference.


Response from Dale's Heating & Air, Inc:

Thank you Dianne!! Eric is a great technician and does his best to go above and beyond to keep you and your wallet comfortable! One of our company values is to always be honest with our customers and we stick with that on every call!! Thank you again, Dianne for calling Dale's!


Map of McDonald, TN

NOT Great Service




Have been using Dale's since moving into our new house 1+ year ago. Original owners used Dale's to install 2 units (upstairs and downstairs) about 6 years ago. Dale's left a huge one foot hole around the air intake that feeds up into my attic. This means hot air in the summer and cold air in the winter come down large openings into my walls causing obvious comfort issues. I had Dale's out and they inspected and said this was a builders issue. When I asked how it is a builder's issue when they retrofitted new units and should of installed and sealed correctly, they said sorry, not our fault. Very poor installation work. We have also signed up for Dale's Comfort Care with preventative maintenance. Since having them perform preventative maintenance on our units, we have had one blower motor go out which they then replaced for around $300 dollars. Both capacitors have gone out and Dale's now charges $223 for replacement which is a $7 part and 10 minute install. Also, I asked why our downstairs was not cooling hot/humid) on a preventative maintenance visit. The technician said it was just too hot outside to keep up. I called another company for a second opinion and they found our unit 4 pounds low on refrigerant and frozen up. The other unit was 3 pounds low. $400 dollars for refills. So much for performing preventative maintenance that I paid for. Since refilling the refrigerant, it is like I have new units... Cool with no humidity. Also, regarding preventative maintenance, our upstairs unit drain pipe clogged leading to the unit shutting off. This should be part of routine maintenance that I'm paying for. In summary Dale's has cost me around $300 dollars for preventive maintenance fees (which obviously weren't done as the capacitors should have been checked and refrigerant level), $300 dollars for a new blower motor, over $300 dollars for capacitors, and about $500 dollars in other costs/repairs. Their maintenance plan is nothing more than a simple cleaning of units with no checks performed. This is a dishonest company and I have been so much more satisfied with service and price since switching to a new independent HVAC service. Please take my advice and do not use this company. I've left a message for Dale to call me, but have not been contacted.


Response from Dale's Heating & Air, Inc:

Mr. Kaminski. We are happy you have found a contractor you feel comfortable with. As it pertains to your review, we would like to address your concerns. According to our records, the two systems in your home were sold to the previous homeowners in 2009 and 2010. They were comfortable in their home and had great remarks about our products and services. There is a fairly large void behind the return containing the return duct. This was brought up to the original homeowners as a potential heat gain area. While the void should have been sealed by the home builder, home construction is not a trade we are licensed to perform. The duct inside the void is properly sealed and insulated as per code. Your system did experience a blower motor failure as well as two failed capacitors. As per Carrier factory warranty terms and conditions, the 10 year parts warranty is to the original purchaser. Since the failures occurred after you bought the home, technically there was no warranty. We did however, process the replacement parts in house, as though a warranty was in place. You were charged a fair price for these repairs. We are confident that maintenance does extend the life of the equipment, and is a requirement of factory warranties. We do clean the coils, perform mechanical and electrical inspections, and verify against factory suggested specifications. We also treat the drains with Total-C, a product that reduces build up. We did return to your home at no charge to clear the drain and make sure your system was running again. Maintenance does reduce the risk of failures, but does not guarantee a failure will not occur. We are concerned that your new company found your systems 3 and 4 lbs. low on refrigerant and re-charged the systems without performing a leak test. We would suggest having that done in order to prevent future failures. We appreciate your feedback. We do strive to provide the best service possible for our customers. If you would be willing to give us the chance, we would love the opportunity to work with you again. Best regards, Dale’s Heating & Air, Inc.


Map of McDonald, TN

great service, little high on the price




Thought the service call was a little high


Response from Dale's Heating & Air, Inc:

Thank you so very much Dave! We appreciate hearing your feedback!!


Map of McDonald, TN

Great Service!




Derrick was very professional and honest. He did not try to push the most expensive product on me nor did he charge me unnecessarily.


Response from Dale's Heating & Air, Inc:

Thank you co much Wendy for writing in to tell us how everything went! Derrick is a great tech and will always try his best to make sure everything is easy, and done well for our customers!


Map of McDonald, TN

We had excellent service




Eric was very professional and we are very satisfied with his work and it so good to have cool air. Thanks


Response from Dale's Heating & Air, Inc:

Thank you so much Nancy for taking the time to write us this great review!! We are very glad you are now in cool, comfortable air!


Map of McDonald, TN

Great Service!





Response from Dale's Heating & Air, Inc:

Thank you so very much Beth!! We try our best to do the very best possible!!


Map of McDonald, TN

own time great service





Response from Dale's Heating & Air, Inc:

Thank you Ray!! We try our best to be sure we are on time and everything is done in a timely manner so you can go about your day worry free!!


Map of McDonald, TN

great people and service





Response from Dale's Heating & Air, Inc:

Thank you so very much Ray!! We strive to do our very best for our amazing and valued customers, thank you again for being one of them!!


Map of McDonald, TN

Very knowledgeable....at ease around customers





Response from Dale's Heating & Air, Inc:

Thank you so very much Mike for your review!! We take pride in our knowledgeable, personable technicians and feel so honored to hear it come from such a valued customer of ours!! Thank you!!


Really great service!





Response from Dale's Heating & Air, Inc:

Thank you so very much Evonne!! We appreciate your business!! Thank you for calling Dale's!!


Very professional service by Tanner





Response from Dale's Heating & Air, Inc:

Thank you Lynn for your kind review!! Tanner is our Lead Service Technician and we agree he is great! We hope you come to see that you can expect the same service from all of our service technicians and plumbers, as we continue business together!! Again, thank you for calling Dale's!


Great service




Great


Great customer satisfaction Dales is a great place to buy a new system from our home is so much cooler so fast compared to what we had for the last fe




Tanner , Andrew and Chris all went out of there way to do a great job for us and we are very pleased with there work thank you guys !


Weekend awesome service




So impressed with Andrew on call weekend service. Very trustworthy company.


Service Review




I received quick and reliable service. Friendly staff and professional interaction with the technician.


Great Service!!!




The service tech was very nice and professional. He did the right thing by changing any part that was not working at full capacity so that in the near future our unit would continue to work well. I would highly recommend Dales for anyone looking for great products and honest professionalism.


Terrific service




Eric was thorough, professional and informative. I appreciate his good work.


Great Service!!!




On time, extremely polite and explained what he did.


Aaron did a great job..




Aaron was very knowable and friendly.


Wonderful service!




Andrew did a wonderful job servicing our units. He was very informative and knowledgeable. He was also very polite and friendly. I would definitely have your company service and repair my furnace or plumbing needs again. Also excellent price!


Great service




The technical was very knowledgeable and answered all of my questions regarding maintenance and replacement units.


Great Service; Patience with Explanation




Andrew arrived earlier than expected, and that helped me get back to work sooner. He installed the part, verified that the system was happy with its new component, and then explained how that portion of the heating system works so I'd have a better idea of what to expect when it kicks on. Nice to learn some details about an important, essential, and expensive piece of equipment.


Great Service - As Always




I love Dale's Heating - Cooling - Plumbing! I have used them for years and can always depend upon them having the most congenial, polite and service oriented staff! Always a pleasure to have them at the house! Always considerate of your time and home. Highly recommend!


Peace of mind for winter heating




Service technician (Aaron) arrived at time promised. Completed semi-annual system check. Extremely courteous and helpful in explaining how best to operate the digital thermostat. One of the main reasons that we continue calling on Dale's is the courteous and knowledgeable technicians. Over the past few years, our heat and A/C have been serviced by Tanner, whose skills and manners are off the chart. And now Aaron continues that pattern. Don't overlook the office staff: The dispatchers are patient, understanding, and courteous, too. Bottom line: Dale's employs top-quality people.


GREAT FAST SERVICE





Prompt, friendly service!




A minor handyman plumping repair quickly became a major leak when an aging CPVC pipe burst. Had a houseful of company for the holidays, but no water. Called Dale's and Jim was there to the rescue within two hours. He knew exactly what was needed, quickly replaced the brittle pipe, and we had water again -with no leaks!


Well done




Prompt polite and efficient


Well done





Great service





Jordan N.

Jordan N.

HVAC Heat pump Repair, heating, winter maintenance

Near Lynda Valley Ln, McDonald, TN 37353
Eric B.

Eric B.

Heating Service. Heater repair on a Goodman heat pump.

Near Brock Ln, McDonald, TN 37353
McDonald, TN - Heating Service.  Heater repair on a Goodman heat pump.
Jordan N.

Jordan N.

HVAC Repair, Furnace repair

Near S Lee Hwy, McDonald, TN 37353
McDonald, TN - HVAC Repair, Furnace repair
Jordan N.

Jordan N.

HVAC Repair, Furnace repair

Near S Lee Hwy, McDonald, TN 37353
Derrick D.

Derrick D.

Ac maintenance, Carrier air conditioner and heat pump tune up.

Near White Oak Valley Cir, McDonald, TN 37353
Derrick D.

Derrick D.

Ac maintenance, carrier heat pump and air conditioner tune up.

Near White Oak Valley Cir, McDonald, TN 37353
Derrick D.

Derrick D.

Ac maintenance, carrier air conditioner and heat pump tune up

Near White Oak Valley Cir, McDonald, TN 37353
Derrick D.

Derrick D.

Ac maintenance, air conditioner and heat pump tune up.

Near McDonald Rd, McDonald, TN 37353
Eric B.

Eric B.

Air Conditioning Service. AC repair on an American Standard air conditioner.

Near Wilhoit Dr, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  AC repair on an American Standard air conditioner.
Eric B.

Eric B.

Air Conditioning Service. Routine maintenance on Carrier air conditioners.

Near S Mc Donald Rd, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  Routine maintenance on Carrier air conditioners.
Eric B.

Eric B.

Air Conditioning Service. AC repair on a Frigidaire air conditioner.

Near Mountain Cir, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  AC repair on a Frigidaire air conditioner.
Eric B.

Eric B.

Air Conditioning Service. AC repair on a Bryant air conditioner.

Near Candies Creek Rd SW, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  AC repair on a Bryant air conditioner.
Derrick D.

Derrick D.

Ac maintenance, Amana air conditioner and heat pump tune up.

Near S Lee Hwy, McDonald, TN 37353
Eric B.

Eric B.

Air Conditioning Service. AC repair on a Bryant air conditioner.

Near McDonald Rd, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  AC repair on a Bryant air conditioner.
Eric B.

Eric B.

Air Conditioning Service. AC repair on a Frigidaire air conditioner.

Near Mountain Cir, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  AC repair on a Frigidaire air conditioner.
Eric B.

Eric B.

Air Conditioning Service. AC repair on a Gibson air conditioner.

Near Old Alabama Rd SW, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  AC repair on a Gibson air conditioner.
Eric B.

Eric B.

Air Conditioning Service. AC repair on a Bryant air conditioner.

Near Candies Creek Rd SW, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  AC repair on a Bryant air conditioner.
Eric B.

Eric B.

Air Conditioning Service. AC repair on a Goodman air conditioner.

Near Johnston Rd, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  AC repair on a Goodman air conditioner.
Eric B.

Eric B.

Air Conditioning Service. AC repair on a Gibson air conditioner.

Near Wilhoit Dr, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  AC repair on a Gibson air conditioner.
Eric B.

Eric B.

Air Conditioning Service on a Carrier air conditioner.

Near Candies Creek Rd SW, McDonald, TN 37353
McDonald, TN - Air Conditioning Service on a Carrier air conditioner.
Andrew B.

Andrew B.

Ac maintenance

Near Harrison Pike, McDonald, TN 37353
Derrick D.

Derrick D.

Ac maintenance, Ruud air conditioner and heat pump tune up.

Near Tallent Rd, McDonald, TN 37353
Derrick D.

Derrick D.

Ac maintenance, Maytag heat pump and air conditioner tune up.

Near Old Alabama Rd SW, McDonald, TN 37353
Eric B.

Eric B.

Air Conditioning Service. AC repair on a Payne air conditioner.

Near Pine Hill Rd, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  AC repair on a Payne air conditioner.
Eric B.

Eric B.

Air Conditioning Service. AC repair on a Trane air conditioner.

Near McDonald Rd, McDonald, TN 37353
McDonald, TN - Air Conditioning Service.  AC repair on a Trane air conditioner.
Eric B.

Eric B.

Air Conditioning Service. AC repair on a Carrier air conditioner.

Near Sim Goodwin Rd, McDonald, TN 37353
Derrick D.

Derrick D.

Ac maintenance, American Standard heat pump and air conditioner tune up.

Near Pine Hill Dr, McDonald, TN 37353
Eric B.

Eric B.

AC maintenance, Routine on a Carrier heat pump.

Near White Oak Valley Rd, McDonald, TN 37353
McDonald, TN - AC maintenance, Routine on a Carrier heat pump.
Derrick D.

Derrick D.

AC maintenance, Luxaire and air conditioner tune up.

Near Wilhoit Dr, McDonald, TN 37353
Tanner B.

Tanner B.

AC Maintenance, Carrier heat pump cleaning

Near White Oak Valley Cir, McDonald, TN 37353